Our Policies

Cancellation Policy

Deep Rooted Massage has a 24 hour cancelation policy. Please let us know 24 hours prior to your appointment time if you are unable to make it to avoid a 50% charge.

Payment Methods

We happily accept payments made by; Cash, Credit, Debit or Cheque 

Gift Certificates

Give the perfect gift. Purchase your gift card at our office, can't make it in? You can purchase it online or call us and we can mail it to you!

Expecting Mommas

Please let us know if you are pregnant and how far along you are so we can make sure to maximize your visit.

New Clients

If you are a new client please bring a pre completed health history with you, if you do not have access to do so please arrive 5 minutes prior to your scheduled appointment to fill it out. Please expect to have a short consultation with the therapist. 

COVID-19 Protocols

We ask you to wait in your car until your time of appointment in order to decrease contact with others. 
 
When entering the clinic, you must sanitize your hands and wear a mask at all times. 
 
We have placed decals on the floors in order to direct you where to stand and have spaced our seating 2 meters apart.
 
Office managers and RMT's are ensuring all the government cleaning and disinfecting guidelines are followed in order to protect our patients.
 
You will receive an appointment reminder email with an online COVID-19 screening attached which is to be completed 24 hours ahead of your appointment. We also have a COVID-19 screening questionnaire which is also to be completed when you arrive to your appointment.