Our Policies

Cancellation Policy

Deep Rooted Massage has a 24 hour cancelation policy. Please let us know 24 hours prior to your appointment time if you are unable to make it to avoid a charge.

Payment Methods

We happily accept payments made by cash, credit, debit or cheque.

Gift Certificates

Give the perfect gift. Purchase your gift card at our office, can't make it in?
You can 
purchase it online or call us and we can mail it to you!

Expecting Mommas

Please let us know if you are pregnant and how far along you are so we can make sure to maximize your visit. If you like, we have pregnancy pillows that allow you to lie down and comfortably support a growing belly.

New Clients

If you are a new client, please bring a completed health history with you. We will email you a link to fill it out online. If you do not have access to do so, please arrive 5 minutes prior to your scheduled appointment to fill it out. Please expect to have a brief consultation with the therapist. 

COVID-19 Protocols

As of June 11, 2022, masking is optional. We do ask that you cancel your appointment if you are feeling unwell. 
If you would prefer your therapist wear a mask (if they are not already), we will respectfully honour your request!